Privacy Policy

This privacy notice discloses the privacy practices for the Home Care Assistance Australia Website. This privacy notice applies solely to information collected by this website and any mobile apps. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, using the information you provide to us (such as email address, phone number and nature of your query) regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order, as required by law or as a result of franchise obligations (in which case it may be shared with franchisors in the United States). 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You do not have to provide any personal information to us, but in that case we will not be able to provide any information or services that you have requested.  You may opt out of any future contacts from us at any time.

You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data or our privacy practices. We will get back to you to address your concerns as soon as possible, and in any case within 30 days.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect financial information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect such information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, or download guides, you must provide contact information (like name, email address and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing

We share aggregated demographic information, including IP addresses, with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links

This website may contains links to other sites, including other websites associated with Home Care Assistance Australia (for example our franchisee website). Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests.  Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information.  Information requested may include contact information (such as name, email address, phone number and address), and demographic information (such as postcode, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updating this privacy policy

We may change this privacy policy from time to time by publishing changes to it on this website. We encourage you to check it periodically to ensure that you are aware of the most current privacy policy that applies to information collected by this website.

Last updated:  August 2020

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DEDICATED TO AGEING WELL
We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my husband.read more
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