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Home care packages

What is Home Care services?

As we get older some aspects of living at home can be more challenging, but we are still able to manage most of the time and want to continue living at home safely. Home care services provide the support to remain living in your own home. Getting a little in-home care with daily activities means you can stay independent in your own home for longer. Home Care services program supports older people who need support and coordinated services to continue living at home. The Australian Government provides a subsidy to approved home care providers towards a package of care, services, and case management to meet their individual needs.

Who is eligible for home care services?

If you are 65 years of age or older (50 years or older for Aboriginal or Torres Strait Islander people) and need help with daily tasks you qualify for an assessment. To request an assessment, phone My Aged Care on 1800 200 422, or your doctor or health care professional can refer you ( A person must be assessed by an Aged Care Assessment Service (ACAS) to be eligible for a Home Care Package.

What are in-home care services?

You can access different services like help with showering, dressing, cleaning, meal preparation, going shopping, or attending social activities as part of the home care services. All the home care services are provided on a Consumer Directed Care basis ( You have the choice and flexibility in the way that the in-home care and support are provided. The three main categories of home care services are:

  • Services to keep you well and independent
  • Services to keep you safe in your home 
  • Services to keep you connected to your community

Does Medicare cover home care services?     

The Australian Government provides a subsidy to approved home care providers like Home Care Assistance of South East Melbourne towards a package of care, services, and case management to meet your individual needs. You have the choice to choose a home care service provider that is right for you. The government then pays your provider a subsidy to arrange home care services to meet your needs. As everyone’s care needs are different, there are four levels of Home Care Packages with different funding amounts. These cover basic in-home care needs through to high care needs.

How much are home care services?

If you can afford then you are expected to pay for some of the cost of your home care services. You work with your provider to identify your in-home care needs and decide how best to spend your government-funded package. Some people may also have to pay an income-tested care fee. Whether you pay it, and how much of it you pay, is determined through a formal income assessment from Services Australia. (  And you may need to pay for extra in-home care and services

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The staff is amazing, they will try there best to meet all of your needs !
Highly recommend.
I really like working at Homecare Assistance the Office Team are very helpful and they give me plenty of work.
Recently I had a situation where due to a family crisis, I needed respite assistance for a couple of days. Home Care Assistance provided a quick response to my query and were able to get a... person for me in time for me to go to my brother's funeral in another state. The person who stayed and looked after my father was very caring, compassionate and reliable. I was extremely happy with the service more
I really appreciate working for a smaller organization as communication with the team in the office is very important as a support worker in the community.It’s really been great to be a part of this... company who are a caring team which the clients benefit from as well as the front line more
We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my more
A positive experience of co-ordinated care and provision of support services to meet my high care level of needs.
Megan is very good care manager.
High quality, unique approach with a customised care plan to promote independence and client satisfaction.
I am very satisfied with the carers who take care of my wife. They are not only experienced but very compassionate and understanding of my wife’s needs. They are always positive and easy to deal... with. I would have no problems recommending the company to other potential more
Great place to work, very supportive and understanding.

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