Home Care Assistance
Our Care Approach
24 Hour Care
Hospital to Home
Holistic Health and Wellness – the Balanced Care Method™
Elevating the standard of care – one person at a time
At Home Care Assistance South East Melbourne, our care team’s goal is to work in partnership with families to create personalised care plans that support the best quality of life for their loved ones.
Our care philosophy focuses on the wellness of older Melbournians and bringing energy, independence and joy to this special phase of life through our specialised programs.
Hiring and Training the Industry’s Best
Our Care Workers at Home Care Assistance South East Melbourne are the heart and soul of our company, and our clients tell us they feel like family to them too. That is why we have a specific team dedicated to recruiting, screening and training only the very best Care Workers. We conduct thorough background checks and can even administer a psychological examination developed by PhD psychologists to assess honesty and conscientiousness. Our Care Workers are bonded, insured and specially trained in Alzheimer’s and Dementia care, post-hospitalisation care, healthy cooking techniques, and more!
Personalised Care Management
Home Care Advantage Checklist
We know finding the right care for your loved one can be overwhelming.
Our Home Care Advantage Checklist below provides a guide to the important questions to ask when researching in home care in Melbourne.
|How We Compare To Other Providers
|The Home Care Assistance Advantage
Has the company been responsive, informative and professional?
At Home Care Assistance South East Melbourne, we are available 24/7 as a trusted and experienced resource for you and your family.
Are the Care Workers screened and insured?
We conduct extensive screening and background checks on our Care Workers because they become our valued employees.
Does the company employ its Care Workers and take care of taxes, withholding and workers’ compensation?
Our Care Workers at Home Care Assistance South East Melbourne are our employees, not contractors.
Does the company guarantee a personality match and offer Care Worker interviews?
We work hard at Home Care Assistance South East Melbourne to ensure a personality match and will not change your Care Worker unless prompted by you to do so.
Does the company offer back-up Care Workers in case of emergency?
Because our Care Workers are part of our team, we have an extensive roster of consistently skilled staff available for all individuals’ needs.
Is the Care Manager available on-call 24/7, including nights and weekends?
At Home Care Assistance South East Melbourne, we know life goes on after business hours finish, so we are available 24/7 to address your families’ and individuals’ needs, including evenings, holidays and weekends.
Does the company perform regular quality assurance visits, satisfaction reviews and Care Worker evaluations?
We routinely measure and monitor our service, satisfaction levels and pride ourselves on open communication which means we are recognised as a leader in the in-home care industry in Melbourne and around the world.
Does the company have experience helping those who are experiencing memory loss associated with ageing or Alzheimer’s?
Home Care Assistance South East Melbourne Care Workers provide our exclusive Cognitive Therapeutics Method™ as part of our care to promote long-term brain health and engagement.