Changing providers can feel overwhelming for many individuals receiving services under a home care package. We often find that many clients reach out to us after being unhappy with their existing provider for months, and sometimes years, only wishing they had done it sooner.
If you find yourself wanting to change your care provider, you will be pleased to know that it is a simple process and at Home Care Assistance South East Melbourne, we can support you through the process to make it even easier. The process of changing providers also includes the transfer of any unused funds in your home care package ensuring you will not lose any of your allocated subsidy, except for any exit fee that your former provider may change.
Maintaining support services when Changing in home Care Provider
Home Care Assistance South East Melbourne understands the importance of the relationships built with support services such as physiotherapists, podiatrists and other health professionals. Changing your in-home care provider does not mean you have to lose those relationships, and we will ensure continued service from your trusted support services even after you change provider.
Changing to Home Care Assistance South East Melbourne in 3 easy steps
The process of moving your Home Care Package to Home Care Assistance South East Melbourne involves three simple steps:
Inform your current provider via email, fax or hard copy letter of your intention to change providers. It is ideal to give up to 4 weeks’ notice, depending on your agreement with them.
Call My Aged Care on 1800 200 422 to inform them that you are changing providers. This will allow them to reactivate your Home Care Package referral code that we will require to provide services to you. Please ensure you write down this code.
Give us a call! We will need your referral code and the date on which your current provider will cease your services. Our Client Care manager will visit you at home to welcome you to our service and ensure a seamless transition of care and support services for you.
We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my husband.read more
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