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Home Care Services Provider

Making the most of Your Home Care Package

Have you received the approval for a Home Care Package OR need support to continue living at home?

If you are an older person who needs support and coordinated services to continue living at home you may be eligible for Home Care Packages Program. The Australian Government provides a subsidy to approved home care providers like Home Care Assistance of South East Melbourne towards a package of care, services and case management to meet your individual needs.

You can access different services like help with showering, dressing, cleaning, meal preparation, going shopping or attending social activities under the home care package. All the home care packages must be provided on a Consumer Directed Care basis. You have the choice and flexibility in the way that the care and support are provided.

At Home Care Assistance South East Melbourne, they spend time to listen and understand the client’s needs, preferences and wishes so that these are accommodated in your unique care plan. Each level of home care package provides a different subsidy amount and this contributes to the total cost of your services and care delivery. You may be eligible for an additional payment supplement based on specific care need.

Care-coordinator work with clients to develop an individualised budget. Different providers offer different packages and based on their fees and charges are able to deliver care services up to

  • 2 hours/week for Level 1 Home Care Package
  • 4 hours/week for Level 2 Home Care Package
  • 9 hours/week for Level 3 Home Care Package
  • 18 hours /week for Level 4 Home Care Package

After your services begin, you must receive a monthly statement that show the charges to your home care package funds for care and services, charges made to your home care package by the service provider to cover administration and case management costs, and the unspent balance. Home Care Assistance South East Melbourne can provide you with a paper or email based statement. They provide ongoing monitoring and formal review to ensure that your package continues to meet your needs.

If your circumstances change the plan is reviewed to suit your needs or you may need to look at other options, including:

  • being reassessed to see if you are eligible for a higher level of package
  • using your own money to purchase top up services.

You can choose to change home care package providers, if you’re after a better fit or require particular services that your current provider doesn’t offer. Home Care Assistance South East Melbourne can assist you to change provider easily.

Smrity Bagga OT, Associate fellow ACHSM (03)90051159 Home Care Assistance South East Melbourne

Aged Care providers, Aged Care Services, home care package, home care providers, homecaregivers

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The staff is amazing, they will try there best to meet all of your needs !
Highly recommend.
I really like working at Homecare Assistance the Office Team are very helpful and they give me plenty of work.
Recently I had a situation where due to a family crisis, I needed respite assistance for a couple of days. Home Care Assistance provided a quick response to my query and were able to get a... person for me in time for me to go to my brother's funeral in another state. The person who stayed and looked after my father was very caring, compassionate and reliable. I was extremely happy with the service more
I really appreciate working for a smaller organization as communication with the team in the office is very important as a support worker in the community.It’s really been great to be a part of this... company who are a caring team which the clients benefit from as well as the front line more
We have been with Home Care assistance for last three years. I am impressed by the diversity of the services, they provide.I had few carers but the carer, Shweta, has been coming to us for last two... years, has been a Godsend. She pushes him to do the things which i am unable to. It’s a compliment to Homecare assistance to employ professionals of that standard.No matter what problem I incur, all I have to do is to ring the agency..The eagerness and understanding towards the need of the client is amazing.I would recommend Homecare assistance to anyone and everyone, who requires assistance in all aspects of life.In my case i am grateful of the help i am getting to look after my more
A positive experience of co-ordinated care and provision of support services to meet my high care level of needs.
Megan is very good care manager.
High quality, unique approach with a customised care plan to promote independence and client satisfaction.
I am very satisfied with the carers who take care of my wife. They are not only experienced but very compassionate and understanding of my wife’s needs. They are always positive and easy to deal... with. I would have no problems recommending the company to other potential more
Great place to work, very supportive and understanding.

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